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Shipping & Returns

Returns And Exchanges

All returns are required to have a Return Authorization Number issued within 30 days of the date of purchase, unless otherwise stated on the item's page. Once the Return Authorization Number is acquired, you have 30 days to return the item(s). All returned items must be unused and in new condition in their original packaging including all hardware and instructional components. Items are also subject to a restocking fee. Any returned item deemed not to fall within the preceding criteria will be returned with no credit issued at the customer's expense. Once your return has been inspected please allow 15 days for credit to be applied to the credit card used for purchase. Initial cost of shipping is not eligible for refund. To request your Return Authorization Number, please follow these steps:

1 - Read and agree to the Returns Policy and Procedure above.
2 – Email: K9ville1@gmail.com - We will need your order number and the Item ID number of the product you wish to return.

Exceptions:
Litter Kwitter – Not eligible for return and will not qualify for a credit.
Piddle Place - Not eligible for return and will not qualify for a credit.
Doggles – Must be returned in original unopened packaging and free of hair/debris or it will not qualify for a credit.

Refused Orders - Should you decide that you wish to refuse receipt of an item when delivered by UPS, USPS or any other common carrier and legitimately ordered from us, credit will be issued for the item, minus initial shipping, return shipping and a restocking fee.

Restocking Fee Breakdown

15% Restocking Fee:
Pet Beds, Dog Houses, Pet Ramps, Booster Bath, Booster Bath Ramps, Pet Gates, Crates, Cages, Pens and Kennels, Exercise Pens, Pet Barriers, Pet Strollers, Ideal Doors

12% Restock Fee
All Mr. Herzher's items.

10% Restocking Fee:
All items not listed above are subject to a 10% restocking fee.

Exchanges
If an item is exchanged for a similar item of different size or color of equal or greater value the restocking fee will be waived on the original order. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at k9ville1@gmail.com

Restocking Fees for Crates, Cages, Gates, Ideal Doors and Mr. Herzher's items are not eligible to be waived.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at k9ville1@gmail.com

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.